Purple Heart Services Knowledge Base

Category » Common Questions

There were 5 articles found in this category:

1. How will I communicate with the instructors, as well as fellow classmates, outside of the virtual classroom?
   Upon entering training all students are given an emergency outage plan. It is attached below (scroll down to download the PDF file). This should be printed and stored in a safe place for reference when needed. In essence, upon entering the program all students are set up with an instant messa ...
2. What is WebTrain and how do I install it?
   WebTrain is an online conferencing tool used by all divisions of Purple Heart Services to conduct meetings and training sessions. WebTrain is a very versatile conferencing tool allowing full interaction between participants – with full audio and visual support. Presentations are easily ...
3. What is the VBTC training like?
   The VBTC contact center / call center program runs for 15 weeks. Students train from 10am to 6pm EST, 5 days a week (except holidays) for the full 15 weeks. Each morning every student attends homeroom and then will either go to a class or into a hands-on learning session depending on their sch ...
4. What will my training schedule look like?
   A class's actual schedule varies day by day (as to what hour their instructional classes are) but all mornings begin regardless of class assignment in homeroom which lasts about 5 minutes. Then each group of students (your class) will either report to an instructional class or to another part of ...
5. What is the mission of the Veterans Business Training Center (VBTC)?
   The mission of this program is to recruit, train and place qualified veterans in high-demand career positions and provide the skills needed to make a decent wage for themselves and their family, all while working from home. The need for skilled contact/call center agents and supervisors working ...