Purple Heart Services Knowledge Base

Each student of the VVTI documents their attendance hours within WebClock.  To ensure you receive the correct amount of training pay (your stipend), it is necessary that a few rules be clarified.

Rule #1 – Logging In/Out
Each student needs to log in at the beginning of their scheduled duty day (10am EST) and out at the end of their scheduled duty day (6pm EST).  There is a 10 minute grace period enabled in WebClock allowing you to log in/out 10 minutes on either side of your shift times.  Failure to clock in or out as directed will result in a WebClock violation.

Rule #2 – Time Off Requests
Proper time management and planning is a necessity with any business venture. The VVTI program is no exception to this.  All time off requests must be documented within WebClock at least two weeks in advance.  Emergency time off requests due to an unexpected illness or family emergency must be put into WebClock immediately and an email sent to webclock@vvti.org stating the reason the request was made with less than 2 weeks' notice.  Please document the hours you will be absent in the comments section of your request in WebClock.  Failure to do this as directed will result in a WebClock violation.

Any time you are scheduled to be in training but are not actively training, you need to have a time off request in WebClock.  This includes medical appointments, tech support issues, personal time off requests, etc.  If you are going to be absent for the full 8 hours, you do not have to list 10am-6pm in the comments box as it is already a given.  However, if you are going to be absent (or were absent from active training) you need to put the hours in the comments box.  Here are some examples:

(Planned request – sample was put in 2 week before appointment)
Medical Appointment:
Type of Request:  Sick (PHS)
Hours Requested:  8
Comments:  VA Appointment – gone all day

(Emergency request – put in day of emergency)
Personal Request:
Type of Request:  Personal (PHS)
Hours Requested:  4
Comments:  Family Emergency 10am-2pm EST

(Retroactive request – sample put in after tech issue resolved)
Tech Issues:
Type of Request:  Technical (PHS)
Hours Requested:  2
Comments:  Technical Support 4pm-6pm EST

All requests are placed in WebClock before the event occurs with the exception of Technical Support issues as it is impossible to determine exactly how long you may be down for.  Also, frankly, we cannot predict when a power or internet outage may occur.  For instances such as these, users are allowed to complete a retroactive time off request.

Rule #3 – Attendance
All students are required to attend 80% of their training within each pay period to ensure they not only learn the materials covered, but have also received the minimum training time for each area they are certified in, such as Montage or Footprints.  Failure to maintain minimum attendance standards can lead to academic review and further action as dictated by management staff.

Rule #4 – Personal Time Management
At the end of each duty day when users clock out and review/approve their hours it should always equal 8 hours.  Proper record maintenance is crucial to ensuring not only your attendance records are accurate but your pay records.  As we are a training institution attendance records are a crucial part of our record management regimen.  As a student receiving a stipend, most students are more concerned about their pay.  Your pay is as important to us as it is to you.  Please contact us at the email below if you have any additional questions or need clarification on any of the WebClock procedures.

Penalties of WebClock Violations
First Time:Warning, explanation of the rules
Second Time: Automatic dismissal for that current day and the following day without pay
Third Time:Automatic dismissal for that day and the two following days without pay
Forth Time:Automatic dismissal from training

Any questions regarding your WebClock account must be sent to WebClock personnel at webclock@vvti.org.  For your convenience a training video regarding WebClock is available to you 24/7 upon logging into your account and additional training/materials are available upon request.