The article has been updated successfully.How to Submit a Tech Ticket
How to submit a technical support request.Navigate in Internet Explorer to:
www.purpleheartservices.com/support
If you have not previously created an account create an account by clicking "Sign Up Here"
A form will appear. Complete form carefully.
*Note: Be sure to spell your email address correctly. If you type your email address incorrectly, tech support will not be able to reach you.
This will complete your account setup. Next step is to log into your account and create a ticket.
Enter the username and password of the account you created (your email and the password you created)
Once logged inside you can view any open tickets you have, search the KB, or submit a new request. We want to submit a new request. Click "Submit Request".
Fill out support form completely.
To see more about attaching screenshots to your ticket, see the video HERE.
Lastly, keep track of your email as this is how tech support will be contacting you with additional instructions!
If you experience any difficulties completing this form please email support at support@purpleheartservices.com or call 866-480-9497. All tech issues must progress through the standard support system. This contact info for support is only for difficulties in completing this form, not for support issues.
Related Articles
No related articles were found.Attachments
No attachments were found.Visitor Comments
No visitor comments posted. Post a commentPost Comment for "How to Submit a Tech Ticket"
To post a comment for this article, simply complete the form below. Fields marked with an asterisk are required.Article Details
Last Updated
7th of May, 2010
