What is the VBTC training like? [Article]
The VBTC contact center / call center program runs for 15 weeks. Students train from 10am to 6pm EST, 5 days a week (except holidays) for the full 15 weeks. Each morning every student
- What will my training schedule look like? [Article]
A class's actual schedule varies day by day (as to what hour their instructional classes are) but al...
- Application Checklist [Article]
The application process for any of our training programs is relatively simple yet can require several steps to be completed before admission into a program which can create confusion. To he
- How will I communicate with the instructors, as well as fellow classmates, outsi... [Article]
Upon entering training all students are given an emergency outage plan. It is attached below (scroll down to download the PDF file). This should be printed and stored in a safe place
- Why is my computer running slowly? [Article]
A slow running computer is a symptom of a larger problem, much like a fever is a symptom of an illness in living creatures. Although prevention is always the best key to avoiding computer p
- I have a virus! What do I do? [Article]
- Do you have any malware, spyware, or adware removal programs? [Article]
- What are the policies regarding WebClock for PHS employees? [Article]
...me is managed within the same virtual time clock, WebClock you used as a trainee. Any time you are scheduled to be in attendance you ar
- Will you provide me a list of graduates? [Article]
Unfortunately we will not hand out lists of our graduates private contact information. Although most are very proud to have come through our virtual doors and will readily tell anyone who will li
- What are the rules while in an audit class? [Article]
You are allowed to attend only one (1) audit class at this time to experience the classroom environment while waiting for your class date. You will receive an e-mail with the date and time of
- When does the next class start? [Article]
We do not have exact dates to post. We generally start 1 class per month. As a class is filled dates will be set and applicants with completed admissions will be notified.
- Can I set my V-Mail account up to work with Outlook? [Article]
Yes, Vmail is compatible with Outlook for most students.
- What are the hours of the courses, and are they flexible? [Article]
...m to 6pm EST. It is Monday through Friday, with federal holidays off. Students will spend time in class and actual "hands-on" tr
- I just found out I have to have surgery, what do I do? [Article]
Your first step is to contact your instructor and inform them of what is going on as soon as possible. They can set up an appointment for you to speak with the Program Manager or the Director of T
- I have a VA appointment, who do I contact about this? [Article]
If you have a VA appointment you should take the following steps: 1. First put in a time off request in Webclock as soon as possible to request the time off for the
- I completed an audit in a virtual classroom, how will I be notified, and when wi... [Article]
It's great you had the chance to audit a class. Your audit is a chance for you to see how the system works and see the interaction between a current class and the instructors. As th
- What is my status? / When do I begin class? [Article]
Classes are formed on a regular basis depending on a variety of factors to include budgeting, staffing, and amount of applicants who are completed with the application process.
- What is WebTrain and how do I install it? [Article]
WebTrain is an online conferencing tool used by all divisions of Purple Heart Services to conduct meetings and training sessions. WebTrain is a very versatile conferencing tool allowin