How will I communicate with the instructors, as well as fellow classmates, outsi... [Article]
Upon entering training all students are given an emergency outage plan. It is attached below (scrol...
- Application Checklist [Article]
The application process for any of our training programs is relatively simple yet can require several steps to be completed before admission into a program which can create confusion. To he
- What is my next step in the application process? [Article]
The application process for any of our training programs is relatively simple yet can require several steps to be completed before admission into a program which can create confusion. To he
- How does the stipend work? [Article]
While you are in training you are paid an $11 an hour stipend for every hour you are in training. If you are
- The training program I am applying for states that I must have a service connect... [Article]
Unfortunately not. Each training program has certain requirements for entry. All of these requirements must be met before an applicant is accepted into the program. There are no
- What is Spark? [Article]
Spark is an XMPP instant messaging program used by Purple Heart Services to maintain a constant and collaborative stream of communication throughout our duty days.
With Spark, al
- My ISP does not have VOIP. What do I do? [Article]
A high speed landline-based (cable/dsl) internet connection is mandatory to participate in the program. You do not require any special VOIP service from your provider. The application we
- Will you provide me a list of graduates? [Article]
Unfortunately we will not hand out lists of our graduates private contact information. Although most are very proud to have come through our virtual doors and will readily tell anyone who will li
- I don't have any typing skills, can I still take the training? [Article]
Yes, you will be taught typing online. By the end of the training you will be expected (and will be able) to type 35 words per minute with 5 err
- What are the rules while in an audit class? [Article]
You are allowed to attend only one (1) audit class at this time to experience the classroom environment while waiting for your class date. You will receive an e-mail with the date and time of
- I can't afford to pay for the high speed Internet connection required for t... [Article]
If you qualify for the training program and also for vocational rehabilitation the VA may pay for your high speed Internet connection either DSL or Cable Modem for the duration of your 15 week trainin...
- Is there an option to do training other than 10 AM to 6 PM EST? [Article]
Currently we only offer full time training during these hours. We plan in the future to be able to provide part time training for those veterans who need this type of training.
- Why do I have to take a test to get in? [Article]
As in most schools you have to take an exam to determine your skill level before being admitted. The curriculum has been established to make sure everyone graduates with the skills necessary to succee...
- What are the hours of the courses, and are they flexible? [Article]
Training is conducted between the hours of 10am to 6pm EST. It is Monday through Friday, with federal holidays off. Students will spend time in class and actual "hands-on" tr
- I'm having some problems with one of my disabilities and it's affectin... [Article]
You can contact your instructor with these questions and concerns.
- I just found out I have to have surgery, what do I do? [Article]
Your first step is to contact your instructor and inform them of what is going on as soon as possible. They can set up an appointment for you to speak with the Program Manager or the Director of T
- I have a VA appointment, who do I contact about this? [Article]
If you have a VA appointment you should take the following steps: 1. First put in a time off request in Webclock as soon as possible to request the time off for the
- Which track is right for me? [Article]
Reemployment - This track is designed for those individuals separating from active duty or in the National Guard or Reserves and who are now returning to work for
- About the Purple Heart Call Center (PHCC) [Article]
About Purple Heart Call Center (PHCC)
The Purple Heart Call Center is an international contact center / call center and help desk consulting firm. From ince
- What is Purple Heart Radio (PHR)? [Article]
About PHR
Purple Heart Radio (PHR) is a non-profit program completely staffed by combat wounded and disabled veterans. PHR is a program owned by the Purple